The Snowdogs App

App FAQ’s

  • I’m having problems signing in.

    Try turning your phone off and on again – this has worked for other app players. Close down the app completely and re-open it. Fill in your name, email and postcode details. You should get through to the email preferences screen. Make sure you tick to accept Ts & Cs to continue. If you’re still having problems please email [email protected] with the make and model of your phone and the email address you’re using to register and we’ll do our best to help.

  • How do I find the Snowdogs?

    Open the trail to use the map, pinch and swipe the map to zoom in and out. Location settings need to be turned on to see your location on the map. Or go to the ‘Trail’ tab and search for the name of the Snowdogs, artist or location.

  • How do I unlock a Snowdog?

    There is a 4 digit code found on the Snowdogs plaque. There are two ways to unlock it on the app. You can do a ‘quick unlock’ by clicking on ‘Found’ at the top of the screen and entering the code there. Or you can enter the code on the Snowdogs page.

  • How do I add a photo to the Snowdogs Gallery?

    You can upload a photo to the app Snowdogs Gallery by clicking ‘upload’. You will be asked to either ‘Take a photo’ or ‘Choose from library’. Images uploaded will be vetted by The Snowdogs team prior to being published on the app. Your photo will be seen by other app players and can be shared on social media. So get creative!

  • I need more help.

    If you’re having problems with the app, please let us know by emailing The Snowdogs team at [email protected] for any in-app fundraising queries and we’ll do our best to help you. Happy trailing!